Data Retention Policy
How long we keep your account, transaction, and verification data.
Effective July 2026
Account and transaction records
We retain your account details and full transaction history for as long as your account remains active, and for a period afterward to satisfy financial record-keeping and dispute-resolution obligations.
KYC verification documents
Identity documents and verification photos submitted for KYC are retained for as long as required to meet our anti-money-laundering obligations and to support any future review of your account. They are never made public and are only ever visible to authorized administrators.
Security and audit logs
Records of admin actions and system-detected security events are kept indefinitely as part of our audit trail, since these logs are what allow us — and, where required, a regulator — to reconstruct what happened on the platform and when.
Requesting deletion
Where we are not required by law or regulation to keep a specific record, you may request its deletion by contacting support. Some data cannot be deleted while your account remains open or while a transaction dispute is unresolved.